So, it would be nice to have at least four computers." "The security could improve in TeamViewer." "I am not sure about all the features of TeamViewer, but if they have no voice communication or file transfer features they should add them." "It would be useful if the solution could facilitate more than one remote user accessing my desktop at a time." "They should release features such as Augmented Reality into both plain and standard versions of TeamViewer." There should be the same way whether you are doing remote support or just calls." "I can use up to three computers, but sometimes I have four. There are different methods for doing different things, which makes it a little bit more complicated. It has the clunkiness of having separate modules that aren't totally integrated. We then decided to go with Microsoft Teams. We looked at it, reviewed it, and tested it out a bit. They were working on bringing a bunch of products together to make their suite a little more integrated, but it really wasn't at the point where we wanted it to be in terms of integration. In my previous company, we were looking at this solution as being a collaborative tool for the enterprise in terms of video conferencing, calling, and scheduling. For transient clients that you don't necessarily support a hundred percent of the time, it would be nice to be able to connect to them and support their issues without having to install something on their machines. Even if you're using SCCM, it is an undertaking. For a whole enterprise, it is just not an easy task to install a client on everything. If you didn't install the client, you were very limited in terms of what you could do. "The solution could be improved by enhancing the use of the mobile version to be used on phones." "The solution could have better scalability." "I didn't like the fact that you had to install a client for remote support.
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